Creamfields South

Frequently Asked Questions Category - Most Frequently Asked

Where do i go for Lost Property?

If you are onsite at the event and have lost an item please go to the Lost Property box office which is situated near to the Main Stage / Day ticket entrance/exit.

If you have left the festival, please email who are handling all lost property for the event.   Please ensure you provide as much information and details regarding the item you have lost and pictures if possible, once the show weekend has finished all lost property items will be logged and they will be in touch if your item has been found.


For any Driving Licences or Passports found at the event, a letter will be sent to the registered address requiring confirmation before the item will be posted.  If there are no contact details or left unclaimed, Passports will be returned to the Passport Office.


If you have lost a mobile phone we need the make, model, colour, IMEI, screen pic and unlock code.

Please be patient as we deal with an immense amount of enquiries and we can only deal with the person who has lost their property, on their own email address and not 3rd Parties.

As personal property is the responsibility of the owner, if the item has been found and handed into our Lost Property team, they will return your item recorded delivery at the owners cost.

If you are enquiring about prohibited or confiscated items please read our T&C’s on .  There is no facility to store prohibited items at any of our events and these items will be disposed of.


The post event Lost Property Office is open for 2 weeks after the event, any items not claimed or collected will be donated to charity.



What can i bring to the festival?

Can I leave the event site and then come back (i.e. are there pass-outs)?

There are no pass outs at Creamfields.

If you have a camping ticket and you leave the festival site you WILL NOT BE ALLOWED RE-ENTRY

If travelling by car, please ensure you take everything with you from your vehicle as once you enter the festival site you will not be allowed back out to your vehicle to make multiple journeys

If you have a day ticket and you leave the festival site you WILL NOT BE ALLOWED RE-ENTRY

If you have a 2 day ticket WITHOUT camping you WILL NOT BE ALLOWED RE-ENTRY ON INDIVIDUAL DAYS. If you have a 2 day non camping ticket, you will need to produce the relevant ticket to regain entry the following day.

Are there any lockers for my valuables?

We will be providing pre-bookable lockers for you to make sure that any valuables you may have can be kept safe over the festival weekend. The lockers will be located within the campsite village and Gold Campsite and so are only available to camping ticket holders. You can pre-book your lockers here

Is Creamfields South a Cashless event?

All bars & food concessions at Creamfields are cashless. Only cards & contactless + Apple Pay accepted.

Are there any showers in the campsite?

For those with Gold Camping tickets or if you have purchased Dreamfields or Pre Pitch accommodation your package includes access to showers.  These facilities are included within your ticket package and can be found within the Gold / Dreamfields & Pre Pitch campsites.


For standard camping ticket holders, you will have the option to purchase a ticket to Club Class our on site shower facilities located in the standard campsite you can pre book here 

What times does the festival open?

How much alcohol can I bring?

Alcohol may only be brought into the festival if you are camping. There is a limit of 24 cans and a 1 litre plastic bottle of spirit or wine per person. Any alcohol in glass bottles must be decanted into plastic bottles. Cans can be mixed – e.g. 12 cider and 12 lager and they may be loose (not in a crate) but must not exceed 24.

Please note that alcohol may not be brought into the event Arena which will be enforced upon entrance into the Arena.


Strictly NO kegs allowed.

What time does the festival close?

I have a camping ticket, what night(s) does this allow me to camp and when do I need to leave site?

If you have a 3 day camping ticket, this allows you to camp for 3 nights (Thursday night/Friday night & Saturday night), if you have a 2 day camping ticket, this allows you to camp for 2 nights (Friday night & Saturday night).  The campsite will close at 1pm on Sunday.


Will there be Accessible Toilets?

Please click here for more info

How do I apply for disabled access?

Please click here for more info

Can I buy a Thursday or Friday day ticket?

Day Tickets can be purchased for Friday or Saturday.

Also 2 day non-camping tickets (Friday & Saturday are available).  If you are staying off site you will need to purchase a 2 day or 1 Day ticket.
Thursday is only accessible to those with a 3 day camping tickets.

Who will be playing at Creamfields South?

Please see here for line up

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Is there going to be a car park at the festival? How much does it cost?

You can pre book your car park pass or pay on the day.

2 & 3 Day Camping / 2 Day Non Camping (£30 if booked in advance) / £35 on the day)

Day Ticket Holders (£15 if booked in advance) / £25 on the day)


If you have purchased a Gold Ticket or Dreamfields accommodation free parking is included in your package and you do not need to purchase a car park pass.


Where is Creamfields South?

The location of Creamfields South is Hylands, Park, Chelmsford, Essex which is less than an hours drive from London UK.  Please click here for more information on travel to the festival

What age do you need to be to attend Creamfields South?

Creamfields is strictly an 18’s and over event, and we will be operating a strict Challenge 21  policy at the entrances / bars and spot checks will be in operation around the festival site.

Please ensure you bring acceptable forms of valid ID, these are:

o    An in date photographic driver’s license or provisional licence,

o    A valid passport (not a photocopy). Out of date passports will NOT be accepted.

o    A Proof of Age Standards Scheme Card (showing the PASS hologram) more information on the pass scheme website.

o    An in date Armed Forces Photo ID Card

o    A national photo identity card issued by country of origin (other than the United Kingdom)


*Please note that customers on site may be asked to produce ID at any point during the event so we advise ALL customers to bring valid ID. In addition, we operate a Challenge 21 policy so please ensure you bring an acceptable form of proof of age ID.

I have a question regarding Dreamfields/Pre Pitch, who can help with this?

If your query is regarding your Dreamfields or Pre Pitch booking you will need to contact Ticketmaster who you purchased it from who will be able to access your booking.   Please contact their customer service here


For specific questions regarding Dreamfields or Pre pitch accommodation – please email


Please Note

Festival Tickets are not included in your Dreamfields or Pre Pitch accommodation price and must be booked separately. Everyone staying in your Dreamfields or Pre pitch accommodation must have a 2 or 3 day Camping ticket (Standard or Gold) to gain entry

Ive bought a 3 or 2 day camping ticket but cant get there on the first day, can I still gain entry?

Yes, you can arrive any day your ticket is valid for.

I’m staying in a hotel off site, what ticket do i need?

If you are staying off site you will need to purchase a 2 day non camping ticket (Fri/Sat) or a Friday Day Ticket and/or a Saturday Day Ticket.   Please note, only those with a  3 day camping ticket can access the event on Thursday.

Will there be food & drink concessions in the campsite?

Yes, there will be various catering units inside the event arena and the campsite. A full range will be available including vegetarian and vegan. If you have any specific dietary concerns.  Gluten free food options are available, please speak to the food vendor for guidance at the event or contact closer to the event for more info on food concessions on site.

Where can i buy a ticket?

Click here for a list of official ticket agents.

Do not buy tickets from unofficial ticket outlets, unlawful street traders/touts or off social media. There is no guarantee of any ticket’s validity for entry unless purchased from official ticket agents.

When is Creamfields South?

Creamfields South takes place on Thursday 2nd, Friday 3rd & Saturday 4th June Jubilee Bank Holiday weekend 2022.  Those camping at the event, the campsite closes at midday on Sunday 5th June

What’s included with a gold ticket?

Click here for more info on what is included with your Gold Ticket

When will i receive my tickets?

Tickets will be posted out from April and could arrive up to a week before the event.  If you have any concerns regarding your tickets please contact the ticket agent you purchased your ticket from.

When do my deposit payments come out?

For a full breakdown of deposit payments and instalment dates, please click here

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