Creamfields South

Frequently Asked Questions Category - General

Where do i go to redeem my Gold Food token?

If you have purchased a gold ticket, as part of your package you receive a complimentary meal each day, the QR token is attached to your wristband and can only be used in the Hospitality Arena and can only be scanned once per day (depending on the number days you are on site)

What can i bring to the festival?

Can I leave the event site and then come back (i.e. are there pass-outs)?

There are no pass outs at Creamfields.

If you have a camping ticket and you leave the festival site you WILL NOT BE ALLOWED RE-ENTRY

If travelling by car, please ensure you take everything with you from your vehicle as once you enter the festival site you will not be allowed back out to your vehicle to make multiple journeys

If you have a day ticket and you leave the festival site you WILL NOT BE ALLOWED RE-ENTRY

If you have a 2 or 3 day non camping ticket  you WILL NOT BE ALLOWED RE-ENTRY ON  INDIVIDUAL DAYS. If you have a 2 or 3 day non camping ticket, you will need to produce the relevant ticket to regain entry the following day.

Friday is only accessible to those with a 3 day camping or 3 day non camping ticket or Friday Day Ticket.

Is Creamfields South a Cashless event?

Yes, all bars & food concessions including funfair at Creamfields are cashless. Only cards & contactless + Apple Pay accepted.

I have a camping ticket, what night(s) does this allow me to camp and when do I need to leave site?

If you have a 3 day camping ticket, this allows you to camp for 3 nights (Friday night/Saturday night & Sunday night), if you have a 2 day camping ticket, this allows you to camp for 2 nights (Saturday & Sunday night).  The campsite will close at 1pm on Monday.

 

What happens if my deposit scheme payment declines or defaults?

If your payment is declined or you do not have enough funds in your account, Ticketmaster will make two more attempts to take payment, if this fails your ticket will be forfeited and you will need to contact Ticketmaster to bring the account up to date and reinstate your ticket.

Please ensure you contact Ticketmaster to advise of any changes to your card details to avoid this happening e.g. account closure or change of card number/expiry date.

If you have any concerns at all about your deposit scheme, please contact Ticketmaster directly for guidance.

 

More info can be found here 

What facilities will there be on the campsite?

The Campsites will be filled with everything you need to make your stay as comfortable as possible. You will have access to various food and non-food concessions, phone charging units, lockers, a camping supplies store and a general store. Information and welfare will be available – please head to one of our signposted campsite hubs where you will be assisted.

 

Drinking Water taps will be located around the campsites and the event arena. We recommend customers bring recyclable water bottles and re-fill at the free drinking water taps on site. There is a medical tent and Welfare tent on site and will be clearly signposted.

 

Showers and ‘proper’ toilets come as part of the ticket price for Gold and Dreamfields & Pre-Pitch packages.

Who will be playing at Creamfields South?

Line up to be announced

Follow us on any of the below socials for regular news and event updates:-

Facebook

Twitter

Instagram

 

Is there going to be a car park at the festival? How much does it cost?

You can pre book your car park pass or pay on the day.

2 & 3 Day Camping / 2 Day Non Camping (£30 if booked in advance) / £35 on the day)

Day Ticket Holders (£15 if booked in advance) / £25 on the day)

 

If you have purchased a Gold Ticket or Dreamfields accommodation free parking is included in your package and you do not need to purchase a car park pass.

 

Where is Creamfields South?

The location of Creamfields South is Hylands, Park, Chelmsford, Essex which is less than an hours drive from London by car, and just 30 minutes by train from London Liverpool Street Station to Chelmsford Station.  Please click here for more information on travel to the festival.

What age do you need to be to attend Creamfields South?

Creamfields is strictly an 18’s and over event, and we will be operating a strict Challenge 21  policy at the entrances / bars and spot checks will be in operation around the festival site.

Please ensure you bring acceptable forms of valid ID, these are:

o    An in date photographic driver’s license or provisional licence,

o    A valid passport (not a photocopy). Out of date passports will NOT be accepted.

o    A Proof of Age Standards Scheme Card (showing the PASS hologram) more information on the pass scheme website.

o    An in date Armed Forces Photo ID Card

o    A national photo identity card issued by country of origin (other than the United Kingdom)

 

*Please note that customers on site may be asked to produce ID at any point during the event so we advise ALL customers to bring valid ID. In addition, we operate a Challenge 21 policy so please ensure you bring an acceptable form of proof of age ID.

I’ve bought a 3 or 2 day camping ticket but can’t get there on the first day, can I still gain entry?

Yes, you can arrive any day your ticket is valid for.

Will there be food & drink concessions in the campsite?

Yes, there will be various catering units inside the event arena and the campsite. A full range will be available including vegetarian and vegan. If you have any specific dietary concerns.  Gluten free food options are available, please speak to the food vendor for guidance at the event or contact info@cream.co.uk closer to the event for more info on food concessions on site.

Are campervans or caravans allowed?

No, sorry you cannot bring your campervan – the campsites at Creamfields are tented only. If you purchase a Camping ticket then you must camp within our campsites.   You may not camp in the car parks or sleep in your car.

My 18th Birthday is during the festival – can I still attend?

We’d love for you to spend your 18th birthday with us! You can still attend provided you are 18 or over on the day you wish to enter the festival site. You can also buy your ticket before your 18th birthday if you will be 18  before the event.

For example, if your 18th birthday falls on the Sunday of the event then you would only be able to enter the festival from the Sunday. You would not be allowed entry on the Friday or Saturday.

Filming & Photography

Professional recording equipment is strictly prohibited on the festival site.

You will be allowed to bring non-professional cameras into the event. However, you must obtain permission to bring a professional camera (SLR) into the event please email info@cream.co.uk for further details.

Where can i buy a ticket?

Click here for a list of official ticket agents.

Do not buy tickets from unofficial ticket outlets, unlawful street traders/touts or off social media. There is no guarantee of any ticket’s validity for entry unless purchased from official ticket agents.

When is Creamfields South?

Creamfields South takes place on Friday 26th, Saturday 27th and Sunday 28th May 2023 Bank Holiday weekend.  Those camping at the event, the campsite closes at midday on Monday 29th May

Can I bring a Gazebo to Creamfields South?

No, please understand we will have thousands of campers on site and even though they look pretty, unfortunately we don’t have enough space for you to erect a gazebo.

Can i bring glass / mirrors?

No glass is allowed at Creamfields. This includes perfume, foundation bottles, aftershave and mirrors. These are prohibited items and will be confiscated at the entrance (please note there is no facility to leave your belongings and collect after the show) so please double check before you arrive at the show.

*Small make up compact mirrors are acceptable.

Can i bring a suitcase?

Yes you can if you have purchased a camping ticket, but remember Creamfields is in the middle of a field, we recommend bringing a rucksack instead.

Day ticket holders can bring a bag no bigger than an A4 piece of paper.

Can i wear a mask to creamfields?

Offensive and full covering masks are prohibited.  We will be following government guidelines regarding all face coverings so please check back closer to the event.

Where can i charge my phone?

There will be phone charging concessions on site, these will be available to pre book soon.  Watch this space

When do my deposit payments come out?

For a full breakdown of deposit payments and instalment dates, please click here

Other categories: