Creamfields South

Frequently Asked Questions Category - Tickets

Where do i go to redeem my Gold Food token?

If you have purchased a gold ticket, as part of your package you receive a complimentary meal each day, the QR token is attached to your wristband and can only be used in the Hospitality Arena and can only be scanned once per day (depending on the number days you are on site)

What can i bring to the festival?

Can I leave the event site and then come back (i.e. are there pass-outs)?

There are no pass outs at Creamfields.

If you have a camping ticket and you leave the festival site you WILL NOT BE ALLOWED RE-ENTRY

If travelling by car, please ensure you take everything with you from your vehicle as once you enter the festival site you will not be allowed back out to your vehicle to make multiple journeys

If you have a day ticket and you leave the festival site you WILL NOT BE ALLOWED RE-ENTRY

If you have a 2 day ticket WITHOUT camping you WILL NOT BE ALLOWED RE-ENTRY ON INDIVIDUAL DAYS. If you have a 2 day non camping ticket, you will need to produce the relevant ticket to regain entry the following day.

Are there any showers in the campsite?

For those with Gold Camping tickets or if you have purchased Dreamfields or Pre Pitch accommodation your package includes access to showers.  These facilities are included within your ticket package and can be found within the Gold / Dreamfields & Pre Pitch campsites.

 

For standard camping ticket holders, you will have the option to purchase a ticket to Club Class our on site shower facilities located in the standard campsite you can pre book here https://clubclassevents.com/festivals/creamfields-south/ 

I’ve been told by the ticket outlet that I need to collect tickets on the day

If you have been instructed to collect your tickets on site, please head to the relevant box office to collect.  Please have photo I.D. ready to show at the box office and follow the instructions given to you from your ticket agent.

How can I carry all my belongings to the campsite?

Jolly Green Sherpas – Barrow Hire

No need to struggle with your luggage upon arrival – the Jolly Green Sherpas will be bringing their Barrow Hire service back to Creamfields in 2022.

 

You can hire a barrow for just £25 (plus a refundable £50 deposit).

 

Plus, for every hire they plant a tree via a non profit reforestation project.

 

No need to pre-book, just look out for them in the car parks upon arrival.

 

Click here for more info! 

Can I buy a Thursday or Friday day ticket?

Day Tickets can be purchased for Friday or Saturday.

Also 2 day non-camping tickets (Friday & Saturday are available).  If you are staying off site you will need to purchase a 2 day or 1 Day ticket.
Thursday is only accessible to those with a 3 day camping tickets.

What happens if my deposit scheme payment declines or defaults?

If your payment is declined or you do not have enough funds in your account then you will need to contact Ticketmaster to bring the account up to date. Your ticket will be held but will not be posted to you until you have paid the full amount.

Please ensure you contact Ticketmaster to advise of any changes to your card details to avoid this happening e.g. account closure or change of card number/expiry date.

If you have any concerns at all about your deposit scheme, please contact Ticketmaster directly for guidance.

Is there going to be a car park at the festival? How much does it cost?

You can pre book your car park pass or pay on the day.

2 & 3 Day Camping / 2 Day Non Camping (£30 if booked in advance) / £35 on the day)

Day Ticket Holders (£15 if booked in advance) / £25 on the day)

 

If you have purchased a Gold Ticket or Dreamfields accommodation free parking is included in your package and you do not need to purchase a car park pass.

 

What age do you need to be to attend Creamfields South?

Creamfields is strictly an 18’s and over event, and we will be operating a strict Challenge 21  policy at the entrances / bars and spot checks will be in operation around the festival site.

Please ensure you bring acceptable forms of valid ID, these are:

o    An in date photographic driver’s license or provisional licence,

o    A valid passport (not a photocopy). Out of date passports will NOT be accepted.

o    A Proof of Age Standards Scheme Card (showing the PASS hologram) more information on the pass scheme website.

o    An in date Armed Forces Photo ID Card

o    A national photo identity card issued by country of origin (other than the United Kingdom)

 

*Please note that customers on site may be asked to produce ID at any point during the event so we advise ALL customers to bring valid ID. In addition, we operate a Challenge 21 policy so please ensure you bring an acceptable form of proof of age ID.

Ive bought a 3 or 2 day camping ticket but cant get there on the first day, can I still gain entry?

Yes, you can arrive any day your ticket is valid for.

I’m staying in a hotel off site, what ticket do i need?

If you are staying off site you will need to purchase a 2 day non camping ticket (Fri/Sat) or a Friday Day Ticket and/or a Saturday Day Ticket.   Please note, only those with a  3 day camping ticket can access the event on Thursday.

My 18th Birthday is during the festival – can I still attend?

We’d love for you to spend your 18th birthday with us! You can still attend provided you are 18 or over on the day you wish to enter the festival site. You can also buy your ticket before your 18th birthday.

For example, if your 18th birthday falls on the Saturday of the event then you would only be able to enter the festival from the Saturday. You would not be allowed entry on the Thursday or Friday.

Where can i buy a ticket?

Click here for a list of official ticket agents.

Do not buy tickets from unofficial ticket outlets, unlawful street traders/touts or off social media. There is no guarantee of any ticket’s validity for entry unless purchased from official ticket agents.

What’s included with a gold ticket?

Click here for more info on what is included with your Gold Ticket

When will i receive my tickets?

Tickets will be posted out from April and could arrive up to a week before the event.  If you have any concerns regarding your tickets please contact the ticket agent you purchased your ticket from.

When do my deposit payments come out?

For a full breakdown of deposit payments and instalment dates, please click here

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